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Chargebacks

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A chargeback is when the customer’s bank or card provider takes a payment back, for example after the customer disputes it. Weav records it once the provider has taken the money back.

  • The payment moves to REVERSED, with reversed_at set.
  • Weav takes back what wasn’t refunded already. It comes off your available balance, and Weav’s fee isn’t returned.
  • You get a PAYMENT_REVERSED webhook, and your Owners and Finance get an email.
  • If your balance can’t cover it, Weav takes what’s there and your balance goes below zero by the rest. Withdrawals wait until incoming payments bring it back above zero.

In the webhook

Field Type Description
payment object The payment, now REVERSED.
reversal object reference_id (RV plus 12 characters), amount in pesos, provider_reference_id (the provider’s chargeback reference, or null) and reversed_at.

If you think a chargeback is wrong, email support@weavpayments.com with the payment’s reference_id and any proof of delivery.